DELIVERY TERMS

www.hanm.co

Effective date: 1^st March 2024

Welcome to our Delivery Terms and Conditions.

These terms apply to all purchases made on our website and cover the delivery process from dispatch to delivery. Our aim is to provide clear, concise, and comprehensive delivery information to ensure a smooth and satisfactory experience for our customers. Please review these terms carefully to understand our delivery procedures, options, and your rights.

1. Dispatch Policy

Order Cut-off Times: Orders placed by 1 pm are dispatched the same day, 7 days a week. Orders placed after 1 pm are shipped the next day.

2. Domestic Delivery (United Kingdom)

• Royal Mail Tracked48: Delivery within 2 working days post-dispatch. Cost: £5.95.
• Royal Mail Tracked24: Delivery within 1 working day post-dispatch. Cost: £7.95.
• DPD Next Day: Available Monday-Friday when placed by 1 pm. Cost: £12.00
• Free UK Shipping: Available for orders over £70
• Complimentary UK Shipping: UK orders over £200

3. International Delivery

• International Delivery: Free shipping for orders over £200
  • USA: from £12.00 (DHL Express shipping available)
  • Australia & Malaysia: from £14.00 (DHL Express shipping available for orders over 2kg)
    
  • France: from £12.00 (DHL Express shipping available)
  • Switzerland: from £18.00 
  • Belgium, Denmark, Netherlands, Poland: £12.00 flat rate
  • Spain, Ireland, Sweden, Italy: from £12.00
  • Finland: from £16.00
  • New Zealand & Singapore: from £15.00
  • UAE: from £10 (DHL Express shipping available)
    

4. Delivery Destinations

We ship to a wide range of international destinations including: United States, Canada, Australia, New Zealand, UAE, Singapore, Malaysia, Ireland, Poland, France, Belgium, Norway, Denmark, Finland, Netherlands, Spain, Sweden, Switzerland, Italy.

5. Packaging and Shipping Charges

• Cost Coverage: Our postage and packaging charges cover both packaging and delivery costs and are inclusive of VAT where applicable.
• Address Accuracy: Customers are responsible for providing accurate delivery addresses. We are not liable for deliveries made to incorrect addresses provided by the customer. Refunds or replacements will not be given where a parcel is shown by the courier as delivered.

6. Alternative Couriers  

• Courier Substitutions: In the event our primary couriers are unavailable, we may use an alternative courier to ensure timely delivery.

7. Additional Information

• Transit Delays: While we aim for timely delivery, delays may occur due to factors beyond our control, such as severe weather or courier strikes. We appreciate your patience during such events.
• Contact Us: For any delivery-related inquiries or urgent delivery needs, please reach out to us at info@hanm.co. Our team is here to assist you further.

8. VAT and Free Shipping Exclusions

• VAT: All UK delivery charges include VAT where applicable.
• Free Shipping Exclusions: Free shipping offers do not apply to certain destinations, including the UAE.

9. Customer Responsibility

• It is crucial that customers review and ensure the accuracy of their delivery information before finalizing their orders. We are committed to providing the best possible service, but cannot accommodate changes once orders are dispatched.
• Delivery: If your order is marked as delivered by the courier, we will consider it successfully delivered. It is the customer’s responsibility to provide an address where the parcel can be securely received.

Conclusion

Our delivery terms are designed to provide transparency and ease throughout your shopping experience. By placing an order with us, you agree to these delivery terms. We reserve the right to update or modify these terms without prior notice, and such changes will be effective immediately upon posting to our website.

For comprehensive assistance or more information, please do not hesitate to contact our customer support team info@hanm.co