TERMS AND CONDITIONS

www.hanm.co

Effective date: 1^st March 2024

1. Introduction:

Welcome to the Terms and Conditions (T&Cs) of HĀNM, a sustainable hijab brand based in London, UK. These T&Cs govern your access and use of our website, located at www.hanm.co (the "Website"), and the purchase of our products.

HĀNM is a registered trademark ( UK00004013651) of House of Hānm Ltd, a Private Ltd Company registered in England and Wales (registration number 10662592). Our registered office address is Suite 412, Gilmoora House, 57-61 Mortimer St, Fitzrovia, London W1W 8HS, UK. Our trading hours are Monday to Friday, 9:00 AM to 5:00 PM (these hours may vary during Ramadan, Eid Ul Fitr, Eid Ul Adha and other national Public Holidays observed in England and Wales).

By accessing or using the Website, you agree to be bound by these T&Cs. These T&Cs, along with our Privacy Policy and other policies posted on the Website, constitute the entire agreement between you and HĀNM regarding your use of the Website and our services.

2. User Agreement:

These T&Cs apply to all users of the HĀNM Website. To use our Website and purchase products, you must be at least 18 years old or of legal age to enter into contracts according to your local law. If you are placing an order on behalf of a business, you confirm that you have the authority to do so.

HĀNM commits to compliance with UK laws and regulations governing the sale of goods and consumer rights. These T&Cs are intended to provide clear and fair terms to our customers without infringing upon the statutory rights afforded to them under UK legislation. For any concerns or questions regarding your legal rights or the terms provided herein, please contact our customer service team for further assistance.

3. Products and Services:

HĀNM offers a unique collection of exclusive hijab designs, crafted from high-quality, ethically sourced fabrics. Despite our best efforts to accurately represent our products on the Website, slight variations in color, texture, or detail may occur due to differences in monitor settings or manufacturing processes. We strive to ensure that all product descriptions, images, and specifications are accurate, but we cannot guarantee that all details will exactly match the received product. We are committed to customer satisfaction and are available to address any concerns regarding product discrepancies.

4. Intellectual Property:

All intellectual property rights, including copyrights, trademarks, designs, and logos displayed on the HĀNM Website and associated with our products, are the sole property of HĀNM or its licensors. You are granted a limited license to access and use the Website content for personal, non-commercial purposes only. This means you may not copy, modify, distribute, sell, or create derivative works based on the Website content without our express written permission.

5. User Conduct:

You agree to use the HĀNM Website lawfully and ethically. You must not engage in any activities that:

• Infringe on HĀNM's intellectual property rights.
• Upload any offensive, obscene, defamatory, or hateful content.
• Disrupt the functionality of the Website, including transmitting viruses or malware.
• Attempt to gain unauthorized access to our systems or servers.
• Use the Website for any illegal or unauthorized purpose.

Users are expected to engage with our Website and our customer service representatives respectfully and courteously. We adhere to a zero-tolerance policy for rude, abusive, or threatening behavior towards our staff or other customers. Violations of this policy may result in termination of service and legal action, where applicable.

6. Order Process:

Upon placing an order, customers acknowledge that orders are processed individually. However, for efficiency, orders heading to the same address may be combined. Should you wish to cancel or amend your order, please contact us within one hour of order placement to accommodate your request, subject to a possible fee as outlined in our cancellation policy. Note that during peak sale periods, cancellations or amendments may not be feasible.

7. Payment:

HĀNM accepts secure online payments through reputable payment gateways that prioritize the safety of your financial information. We utilize industry-standard encryption protocols (e.g., PCI compliance) to protect your credit card details and personal information during transactions. You can find a list of accepted payment methods on our Website.

8. Shipping and Delivery:

We offer various shipping options to meet your needs. When ordering from HĀNM, it is the customer's responsibility to ensure accurate delivery information is provided. We are not liable for delivery issues resulting from incorrect address details provided by the customer. International customers may be subject to customs and duty charges, which are not covered by HĀNM and must be paid by the recipient. Our shipping options are designed to meet various needs, and we disclose all related costs and estimated delivery times on our Delivery Terms page

9. Returns and Refunds:

In accordance with the Sale of Goods Act 1979 (as amended) and the Consumer Rights Act 2015, HĀNM ensures that all products supplied are of satisfactory quality, fit for their intended purpose, and conform to any description given on this site. If any product purchased from HĀNM fails to meet these requirements, you have the right to request a repair, replacement, or refund. The exact remedy will depend on the specific circumstances and the timing of your complaint.

Our Return Policy outlines the eligibility criteria and process for returning products for a full refund within the specified time period. Our Returns Policy is designed to be transparent and fair. However, certain items, including those sold as 'clearance' or 'final sale,' are ineligible for return or refund. Furthermore, customers are responsible for any customs or duty charges incurred. Orders refused due to these charges will have shipping costs deducted from the refund total.

For any issues related to damaged, defective, or incorrect items received, customers must contact us within 48 hours of receipt, providing photographic evidence of the issue. We are committed to resolving any such issues promptly, in accordance with our commitment to quality and customer satisfaction.

Please visit our Refund Terms page for detailed information on eligible items, return procedures, and processing timelines (https://hanm.co/pages/returns-policy).

10. Order Cancellation:

We understand that circumstances may change. If you need to cancel your order, please contact us as soon as possible at [insert customer service email address] or by phone at [insert customer service phone number]. We will do our best to accommodate your request if the order has not already been processed and shipped. However, once an order has been shipped, cancellation is not possible.

11. Risk of Loss:

The risk of loss for purchased products passes to you upon our delivery to the carrier. This means that HĀNM is not liable for any loss or damage to the products that occurs during shipping.

12. Disclaimer of Warranties:

HĀNM strives to provide high-quality products. However, we make no express or implied warranties regarding the merchantability, fitness for a particular purpose, or durability of our products. We recommend you carefully review the product descriptions and size charts before making a purchase.

13. Limitation of Liability:

HĀNM's liability to you for any claims arising from your use of the Website or our products is limited to the purchase price of the products you ordered. HĀNM excludes liability for any indirect, incidental, consequential, or punitive damages, unless such liability cannot be lawfully excluded.

14. Indemnification:

You agree to indemnify and hold harmless HĀNM, its officers, directors, employees, agents, and licensors from and against any and all claims, losses, damages, expenses (including legal fees) arising from or relating to your use of the Website or violation of these T&Cs.

15. Term and Termination:

These T&Cs are effective upon your access to the Website and remain in effect until terminated by either party. HĀNM reserves the right to terminate your access to the Website and your use of our services for any reason, with or without notice, if you violate these T&Cs. Upon termination, you must cease all use of the Website and return any purchased products in accordance with our Return Policy.

16. Entire Agreement:

These T&Cs, together with our Privacy Policy, constitute the entire agreement between you and HĀNM regarding your use of the Website and our services. These T&Cs supersede all prior or contemporaneous communications and proposals, whether oral or written.

17. Governing Law and Jurisdiction:

These T&Cs shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or relating to these T&Cs or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Severability:

If any provision of these T&Cs is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

19. Amendments:

HĀNM reserves the right to modify these T&Cs at any time by posting the amended terms on the Website. It is your responsibility to periodically review the T&Cs for updates. Your continued use of the Website following the posting of amended T&Cs constitutes your acceptance of the revisions.

20. Force Majeure:

HĀNM shall not be liable for any delay or failure to perform its obligations under these T&Cs due to any cause beyond its reasonable control, including, but not limited to, acts of God, natural disasters, war, terrorism, strikes, or government regulations.

21. Electronic Communications:

Your use of the Website and your interactions with HĀNM may involve electronic communications, such as emails, order confirmations, and general notifications. You agree to receive communications from HĀNM electronically and acknowledge that such communications satisfy any legal communication requirements.

22. Headings:

The headings used in these T&Cs are for reference only and do not affect the interpretation or construction of these T&Cs.

23. Waiver:

HĀNM's failure to enforce any provision of these T&Cs on any occasion shall not be construed as a waiver of such provision or the right to enforce such provision on subsequent occasions.

24. Independent Contractors:

You and HĀNM are independent contractors, and nothing in these T&Cs creates an employer-employee, partner, or joint venture relationship.

25. Assignment:

HĀNM may assign its rights and obligations under these T&Cs to a third party without your prior written consent. You may not assign your rights or obligations under these T&Cs without the prior written consent of HĀNM.

26. No Third-Party Beneficiaries:

These T&Cs are for the benefit of HĀNM and you only and do not confer any rights or benefits on any third party.

27. Survival:

Certain provisions of these T&Cs, such as those relating to intellectual property, warranties, disclaimers, and limitations of liability, are intended to survive termination of these T&Cs and will remain in effect.

28. Social Media:

HĀNM encourages you to engage with us on social media. However, you are solely responsible for your conduct and content posted on HĀNM's social media pages. You agree to comply with HĀNM's social media guidelines and refrain from posting any offensive, defamatory, or hateful content.

29. User Data and Privacy:

HĀNM respects your privacy and is committed to protecting your personal information. Our Privacy Policy ([link to your Privacy Policy]) explains how we collect, use, and disclose your information. Please review our Privacy Policy to understand how we handle your data.

30. Contact Information:

If you have any questions about these T&Cs or your use of the Website, please contact us at info@hanm.co