DELIVERY TERMS

www.hanm.co

Effective date: 1st March 2024

Welcome to our Delivery Terms and Conditions.

These terms apply to all purchases made on our website and cover the delivery process from dispatch to delivery. Our aim is to provide clear, concise, and comprehensive delivery information to ensure a smooth and satisfactory experience for our customers. Please review these terms carefully to understand our delivery procedures, options, and your rights.

1. Dispatch Policy

  • Standard Dispatch Times: We strive to dispatch all orders within 1 working day from the order date. During peak periods, dispatch times may extend to 1-3 working days due to increased volume.
  • Order Cut-off Times: Orders aiming for next working day delivery must be placed by 2 pm. Orders placed after this time will be processed the following working day.

2. Domestic Delivery (United Kingdom)

  • Royal Mail Tracked48: Delivery within 2 working days post-dispatch. Cost: £5.95.
  • Royal Mail Tracked24: Delivery within 1 working day post-dispatch. Cost: £7.95.
  • Next Day Delivery: Available Monday-Thursday when ordered by 2 pm. Cost: £10.95. Note: Orders post-2 pm Thursday will be dispatched the following Monday, excluding public holidays. 
  • Free UK Delivery: Available for orders over £70.

3. International Delivery

  • Standard International Delivery: Estimated delivery within 7-10 working days. Free for orders over £150. Specific country rates apply as follows:
    • USA: Starting from £10.00
    • Canada: Starting from £10.00
    • Australia: Starting from £12.00
    • Rest of the world: Starting from £14.00
  • Flat Rate Shipping:
    • France: £8.00
    • Ireland: £10.00
    • Germany and Poland: £12.00

4. Delivery Destinations

We ship to a wide range of international destinations including but not limited to the United States, Canada, Australia, New Zealand, Singapore, Indonesia, Saudi Arabia, UAE, Malaysia, Austria, Czech Republic, Iceland, Lithuania, Luxembourg, Malta, Monaco, Poland, Brunei, Philippines, Trinidad and Tobago, Sri Lanka and several European countries.

5. Packaging and Shipping Charges

  • Cost Coverage: Our postage and packaging charges cover both packaging and delivery costs and are inclusive of VAT where applicable.
  • Address Accuracy: Customers are responsible for providing accurate delivery addresses. We are not liable for deliveries made to incorrect addresses provided by the customer.

6. Alternative Couriers and Service Adjustments

  • Courier Substitutions: In the event our primary couriers are unavailable, we may use an alternative courier such as UPS to ensure timely delivery.
  • Small Orders: Orders consisting of 1-2 items may be dispatched via Royal Mail 1st class for expedited service.
  • Special Requests: For alternative courier services or specific delivery requirements, please contact us at info@hanm.co.

7. Additional Information

  • Transit Delays: While we aim for timely delivery, delays may occur due to factors beyond our control, such as severe weather or courier strikes. We appreciate your patience during such events.
  • Contact Us: For any delivery-related inquiries or urgent delivery needs, please reach out to us at info@hanm.co. Our team is here to assist you further.

8. VAT and Free Shipping Exclusions

  • VAT: All UK delivery charges include VAT where applicable.
  • Free Shipping Exclusions: Free shipping offers do not apply to certain destinations, including the UAE.

9. Customer Responsibility

It is crucial that customers review and ensure the accuracy of their delivery information before finalizing their orders. We are committed to providing the best possible service, but cannot accommodate changes once orders are dispatched.

Conclusion

Our delivery terms are designed to provide transparency and ease throughout your shopping experience. By placing an order with us, you agree to these delivery terms. We reserve the right to update or modify these terms without prior notice, and such changes will be effective immediately upon posting to our website.

For comprehensive assistance or more information, please do not hesitate to contact our customer support team.